Personal information we handle for blade enquiries
We collect information that helps us deal with blade selection, weld-to-length requests and workshop support. Your name, company name, contact details, town or branch area, machine details, blade size notes and any message you send through our online form may be included.
Where a job calls for it, we may also record information about material type, blade width, tooth pitch, run-in needs and coolant use. That detail helps us match the blade to the cut and keep the record clear for later reference.
- Contact and identification details
- Job notes and technical instructions
- Delivery and branch area information
- Service history linked to your enquiry
How we use the information you send
We use personal information to answer enquiries, prepare quotes, process orders and manage services such as blade welding, length verification and machine fit checks. Accurate stock records support our workshops in Alberton, Johannesburg, Pretoria, Vereeniging, Durban, Cape Town, Germiston and Boksburg.
We may use the information to check whether a blade is suited to the job, to note run-in guidance or feed speed advice, and to keep a record of the service asked for. That lets our team work from the same facts when a workshop sends a follow up instruction or a repeat order.
- Handling orders and service requests
- Preparing technical and delivery notes
- Maintaining internal records
- Supporting after-sales questions linked to the same job
When we share information and why
We do not sell personal information. We may share it only where it is needed for business operations, legal compliance or service delivery. That can include our internal team, delivery partners, technical staff and the operator Astros Marketing (Pty) Ltd where website administration is required.
Any shared information is limited to what is needed for the task. If a workshop asks for a weld-to-length service or a stock standardisation plan, the relevant job details may be passed to the person handling that work. We expect the same care with confidentiality from anyone who handles it on our behalf.
- Internal staff involved in the job
- Logistics providers handling delivery
- Service operators supporting the website
- Authorities where disclosure is required by law
Storage, security and record keeping
We keep personal information in controlled records and use reasonable safeguards to protect it from loss, misuse, unauthorised access or alteration. The information may be stored electronically or in job files kept for operational and legal purposes.
Records are kept only for as long as they are needed for the purpose collected, unless a longer period is required by tax, contract or legal obligations. When information is no longer needed, we take steps to delete or anonymise it in a manner suited to the record type.
- Access is limited to authorised staff
- Records are kept for operational use and compliance
- Old files are reviewed and removed where appropriate
Your rights under POPIA
You may ask us to confirm what personal information we hold, to correct details that are not accurate or to request deletion where the law allows it. You may also object to certain uses of your information, subject to legal and contractual limits.
If you send a request through our contact form, we may ask for enough detail to verify your identity and locate the correct record. This is to protect your information and prevent changes being made to the wrong file.
- Access to personal information held about you
- Correction of inaccurate or incomplete details
- Deletion where lawful and practical
- Objection to certain processing activities
Cookies, website logs and updates to this policy
Our site may use basic cookies and server logs to support security, site performance and form handling. These records can include device details, browser type, pages visited and time stamps, but they are used mainly for system administration rather than personal profiling.
We may update this policy when our services, legal duties or internal processes change. The latest version applies from the date it is published on the site. If you continue to use the site after an update, that use will be treated as acceptance of the revised policy where the law allows.
- Security and technical logs
- Basic site performance records
- Policy updates published on the site